Joining an esthetics school is often a good choice if you are interested in the beauty industry. The reality however is that it is not as easy as most people expect it to be. In order to be a successful esthetician, you need to be really good at what you do. And unfortunately, this is not limited knowing about skin types and how to perform the various procedures on your clients. Here are seven things that may not be a part of what you learn at esthetics school and yet you must know them.
Your client is your boss
There are no two ways about this. The only way for you to get work is to treat your client right. And in this case, treating a client right actually goes beyond being good at your job. First, you have to pay attention when the client is explaining their needs and expectations to you. Even if you feel like you know better, you have to do what they ask you unless it is harmful to them. If it is just a matter of preferences and compatibility, consider giving them some time to get comfortable and start trusting you before you make those recommendations.
Know your supportive industries/businesses
You are not going to cater to all of your clients’ needs alone, are you? Your clients may need other services and it is up to you to make the right recommendations. If you send them to a place and they get disappointed, they will not be too happy with you. Start networking while still at school so that once you’re out you’ll know some of the best supportive service providers in your area.
Get information out of your client
Your client may not know the kind of information that you need especially regarding their routine, schedule, and living condition as well as travel arrangements among other things. And yet, most of these details actually inform your work with them. Ask, rather than expecting to be told naturally.
Your PR starts with you
You could hire a PR consultant for your establishment if you want to, but the fact remains that it is all up to you to sell that spa or salon. Look good, be pleasant and always do your best. This way, you will always have clients coming in.
Your schedule is dictated by your client’s
I’ve noticed a number of estheticians who ask their clients to reschedule because they cannot find time attend to them. Well, this is understandable in some cases and yet it still annoys the client. It is up to you to understand your client’s schedule and thus find a way it.
Team spirit is the only way to go
From the time a client walks in to that spa or salon, they need to feel valued and welcomed. This means that you’ll have to build a culture of team work and impeccable customer service. And if you don’t learn these at esthetics school, you may have to take another course afterwards to learn them.
You can’t have a bad hair or skin day
That’s unless you’re willing to explain it to your clients. These clients actually come to you regularly to get them to look good. This means that the least you can do is look good too. Okay, you can have a bad day with your looks. However, it will have repercussions on your customer base.
So before you get all excited about completing your esthetics training, evaluate your skills and ensure that you are ready for the beauty industry as an employer and entrepreneur. This is the only way to be successful in this highly competitive industry. Meanwhile, we wish you all the best!